An agent platform for back-office operations
Agents that reconcile shipping documentation across four internal systems and escalate only genuine exceptions.
- Sector
- Logistics
- Year
- 2025
- Duration
- 7 months
- Filter by discipline
- AI agents
Results
The challenge
A team spent most of each day reconciling the same records across four systems that had never been integrated. The work was repetitive, error-prone, and grew linearly with volume.
Our approach
Rather than a rewrite, we built agents that operate the existing systems through their APIs. Each action is scoped by permission, capped by spend, and logged with the reasoning that produced it. Confidence below the agreed threshold escalates to the operations team with the full trace attached.
The outcome
Routine reconciliation runs unattended. The team now handles the exceptions that genuinely need judgement, and every automated decision remains auditable after the fact.